Creating a Customer Engagement Management Solution
There is nothing more frustrating than missing the opportunity to meet with key customers.
It’s even worse when the same customers are being touched multiple times by multiple team members.
It makes a company look disorganized, and data about each customer get stored in the wrong place or aren’t recorded at all.
We are often approached by clients to help them remedy this common problem, and, though every client is different and has specific needs that need to be met, each customer management solution that we implement follows our consistent internal process designed to maximize client collaboration and result in a fully integrated technological tool crafted to maximize success.
One of our clients needed a solution for managing their users and customer connections at conferences.
Mandatory meetings were not being attended because of a narrowed vision from the user’s perspective, all data were being tracked through disconnected spreadsheets, and teams and schedules were disorganized and full of conflicting calendar events.
They needed help.
After intensive research, the FORCE team identified the appropriate digital solution for their specific problem: a clean and simple program that was easily accessible from a wide variety of devices.
This digital solution had to have a complete handoff, one where no logistical support from us was needed beyond bug fixes and feature requests.
The client wanted their new software to schedule meetings with customers, view customers’ calendar and availability, and send notifications/invitations for meeting changes and updates.