Account Director

Department: Account Management

Reports to:  Senior Director,  Account Management Team

The Account Director will have medical communications agency experience and responsibility for communicating with and consulting marketing, medical, sales, education, and training associates and managers in the pharmaceutical/healthcare marketplace. They'll confer with product marketing teams to develop cost-effective communications strategies to educate and motivate the behavior of a defined target audience. They'll also develop and present business proposals to current and potential marketing and medical clients to expand business. They'll manage client expectations, physician opinion leaders, and strategic partners and collaborate with operations and scientific innovation teams to complete multiple projects.

Essential functions:

  • Guides and improves colleagues’ knowledge of FORCE products, services, and operational processes
  • Identifies and fosters the development of client relationships in established and emerging accounts
  • Recommends services to clients per experience with various product life cycle models, communications offerings, product marketing, and competitive/external environmental factors 
  • Initiates strategic planning with clients within assigned accounts. Is responsible for brand planning, calls with AORs, and proactive account recommendations 
  • Leads development of service/product offerings
  • Leads responses to brand-driven RFPs, offering options for additional deliverables to enable client achievement of stated goals by expanding scope; leads responses to company-driven RFPs; trains and mentors Account Managers on basic skills
  • Has deep knowledge of the operational aspects of FORCE services, with expertise in most service offerings and across multiple client accounts; initiates process improvements for improved customer delivery
  • Relays, explains, and expands on client expectations, budgets, and scope of work; anticipates team questions and needs; and identifies opportunities to improve the final product, within budget
  • Conducts business review meetings with clients; presents feedback to internal team
  • Creates, presents, and executes marketing strategies and proposals for existing and potential clients
  • Educates team on appropriate application of competitive, regulatory, and governmental environments impacting client and projects
  • Contributes to company- and department-level initiatives

Required Skills and Attributes: 

Successful candidates will possess the following:

  • Exemplification of FORCE attributes: passion for success, dedication, accountability, inquisitiveness, adaptability, professionalism, approachability, sound judgment, ethics, integrity, team approach, and ability to build strong working relationships and a positive work environment
  • Outstanding business development and account management skills: Ability to positively influence prospects and clients, lead and direct client interactions, and contribute to idea and solution generation within accounts
  • Exceptional communication skills: Clear and effective speaking and writing, balanced conversational listening and speaking, resilience in difficult situations, and use of feedback for continuous improvement
  • Advanced business acumen:  understanding of our clients' business environments (specifically, application of best practices in pharmaceutical marketing and laws and regulations from a compliance perspective)
  • Superior interpersonal and teaming skills: Collaboration, promotion of project objectives, managing conflict by encouraging open communication, respect of all clients and colleagues, understanding of team role, and exceeding expectations
  • Outstanding client focus: anticipation of client needs, a sense of urgency in meeting client needs, and focus on results to provide the highest-quality services
  • Exceptional operational excellence: Application of processes, product improvement, goal alignment, product knowledge, problem solving, and ensuring high-quality service and deliverables.

Education and experience requirements:

College degree (advanced degree a plus) with 9+ years related experience and/or training or equivalent combination of education and experience in medical education, pharmaceutical marketing, and/or pharmaceutical advertising.


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