Senior Account Manager

Department: Account Management

Reports to: Senior Director, Account Management Team

The Senior Account Manager is responsible for communicating and consulting with marketing, medical, sales, education, and training associates and managers within the pharmaceutical/ healthcare marketplace. This individual will consult with product marketing teams in the development of cost-effective communications strategies to educate and change behavior of a defined target audience. This position will also develop and present business proposals to existing marketing and medical clients in order to expand our existing client business. This role is responsible for managing client expectations, physician opinion leaders, and strategic partners along with collaborating with operations and scientific innovations teams in fulfillment of multiple projects. 


Essential Functions:

  • Lead and direct client interaction and contribute ideas and solutions routinely embraced across multiple accounts
  • Drive internal team to define and fulfill project within goals, timelines, budget, and staffing requirements 
  • Relays and ensures alignment to client expectations, budgets, and scope of work and evaluates potential solutions when client and team expectations differ
  • Accountable for obtaining all appropriate client approvals in partnership with internal team stakeholders
  • Create, present and execute marketing strategies and proposals for existing clients
  • Applies knowledge of appropriate regulatory and governmental environments impacting client and projects 
  • Solicit client and team feedback and apply key takeaways on future projects and utilizing learnings to enhance service/product offerings
  • Develop and apply a deep understanding of product lifecycle models, communication offerings, product marketing, and competitive/external environmental factors 
  • Lead the team in strategic planning for assigned accounts. Responsible for brand planning, calls with AORs, and proactive account recommendations 
  • Has high-level knowledge of the operational aspects of FORCE services, with deep expertise in multiple service areas or across multiple client accounts
  • Provides guidance to improve colleagues’ knowledge of FORCE products, services, and operational processes
  • Leads responses to brand-driven RFPs
  • Present business forecasts and client strategy to leadership within assigned accounts and identifies areas for PO optimization 


Personal Characteristics

To be successful in a career position, an individual must not only be able to perform the essential functions of the job, but also excel at them in an advanced manner. The following are essential to success:

  • Exemplification of FORCE attributes: These attributes include passion for success, dedication, accountability, inquisitiveness, adaptability, professionalism, approachability, sound judgment, ethical work with integrity, helpful team approach, and ability to build strong working relationships and a positive work environment
  • Excellent business development and account management skills: These skills include the ability to have impact and influence to gain acceptance from prospects and clients, as well as to lead and direct client interactions and contribute to idea and solution generation within accounts
  • Outstanding communication skills: These skills include speaking and writing clearly and effectively, balancing both listening and talking in conversations and meetings, being resilient in difficult situations, and giving and receiving feedback for continuous improvement
  • Excellent business acumen: Key to this competency is understanding the business environments within which our clients operate. Specifically, application of best practices in pharmaceutical marketing and laws and regulations from a compliance perspective
  • Advanced interpersonal and teaming skills: These skills include being collaborative, promoting the project objectives, working through conflicts by encouraging open communication, respecting all clients and colleagues, understanding one’s role on the team, and exceeding expectations
  • Excellent client focus: This focus includes anticipation of client needs, a sense of urgency, and a focus on results to ensure the highest quality of services
  • Outstanding operational excellence: This competency encompasses applying processes, seeking improvement, organizational alignment, product knowledge, problem solving and ensuring high quality service and deliverables.


Education/Experience:

College degree (advance degree a plus) with 7+ years related experience and/or training; or equivalent combination of education and experience in the medical education, pharmaceutical marketing and/or pharmaceutical advertising.

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